Galvanizing and metal finishing services
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Quality Management Policy

The directors and senior management of Birtley Group are fully committed to the achievement and maintenance of the highest standard in all their operations.

We fully recognise that our commitment to the highest quality standards can only be effective if every employee shares our commitment and appreciates the benefits which accrue to all concerned as a result. To this end, we actively encourage participation at all levels in the maintenance and continuous improvement of quality in our products and of our quality system procedures, and provide appropriate training in both the detail and concept of quality and its achievement.

In addition, regular contact exists with all customers, (builder’s merchants, house builders, contractors and suppliers) in order to maintain a full appreciation of the needs and expectations of the market place, and reflect these in the continuing development of the product range.

High quality standards have been set for design, materials, workmanship, inspection, costing and management and it is our belief that the maintenance and promotion of these standards are essential if we are to sustain and improve our position as a leading supplier to the UK building industry.

In confirmation of our commitment, the company operates a Quality Management System (QMS) in compliance with the current ISO 9001 standard.

The system also meets all statutory and regulatory requirements applicable to the product, and the organisation’s requirements.

This system is subject to regular Internal and External Audits and periodic Management reviews.

Manufacturing Strategy

To continuously improve our manufacturing system delivering quality products on time and in full.

Achieved by:

Ensuring the ‘voice of the customer’ is present in all of the products and services we provide.

Effective deployment of our company objectives are;

  • Quality
  • Cost
  • Delivery
  • Safety
  • Morale

Involving our workforce in the improvement of our business using ‘Best in class’ methodology:

  • Six Sigma
  • Kaizen Breakthrough
  • Hoshin Deployment
  • Value Stream Mapping
  • Product Lab

Providing responsive and flexible working practices to cope with the demanding changes of the market place.

Part of the Birtley Group

Birtley began life as Birtley Building Products in 1965, based at the current site in County Durham. Originally a steel fabricator for the area’s mining and power generation industries, the company made its first steel lintels in 1967. Since then, Birtley has grown from reliable local supplier to a UK-wide force in construction design technology and product development.

In 1889, the British Metal Expansion Company was established in Hartlepool. It had sole European rights for the manufacture of expanded metal mesh, mainly for use as reinforcement and lath in the rapidly expanding sector of concrete construction. The business that grew from these early days later changed its name to Expamet.


Acquired by Birtley Group in 2015, Bowater Doors is a nationally-known name synonymous with top quality and imaginative composite residential door design and manufacture.

The product portfolio offers exclusive ranges for trade installers and a retail range providing doors direct to consumer and social housing organisations.

Birtley Galvanizing boasts one of the most impressive galvanizing plants in Europe. The plant achieves the finest quality hot-dip galvanized zinc protective coatings to BS EN ISO 1461. Using state-of-the-art technology the plant processes steel products using a computer controlled, automated handling system, enabling Birtley Galvanizing to provide full project solutions to many industries.